FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 7-14 business days. We ship from our fulfillment centers and provide tracking for every order.
Is shipping really free?
Yes — Free shipping on all orders over $70. Under $70 is a flat $4.99. No hidden fees.
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us and we'll make it right — full refund, no questions asked.
Are your massagers safe to use daily?
Yes! Our recovery tools are designed for regular daily use. Start with shorter sessions (5-10 minutes) and work up from there. As always, consult your doctor if you have any medical conditions.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can track your package directly from that email. If you haven't received a tracking number within 3 days, email us at support@driftly.com.
How do I contact support?
Email us at support@driftly.com — we respond within 24 hours, Monday through Friday. For fastest response, include your order number.